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Due to POPping high demand our delivery times are currently extended and orders may take a little longer to arrive. Thank you for your patience!

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FAQs

About Popcorn Shed

Hi there! We’re Popcorn Shed and we’re on a mission to create the tastiest gourmet popcorn for those sharing moments that matter. We’re a family owned business based in the UK. Read more about our story here

We do not have a bricks and mortar shop at the moment. Our only shop is online.

Ingredients

The majority of our products are vegetarian.  Please see here for all our products that are suitable for those with a vegetarian diet.

All Popcorn Shed products are made in an environment that handles nuts, peanuts, dairy, gluten and soya.  Whilst a full clean down takes place between production runs, we cannot guarantee that they are free from traces of these ingredients.

Our Mini Pop! Range is fully vegan. Please see link here for all our products that are suitable for those with a vegan diet. 

All Popcorn Shed products are made in an environment that handles nuts, peanuts, dairy, gluten and soya.  Whilst a full clean down takes place between production runs, we cannot guarantee that they are free from traces of these ingredients.

Product listings include an allergen tab.  Please check this for further information on individual flavours.  If there is no allergen tab, please check the single flavour product listings.

All Popcorn Shed products are made in an environment that handles nuts, peanuts, dairy, gluten and soya.  Whilst a full clean down takes place between production runs, we cannot guarantee that they are free from traces of these ingredients.

All flavours do not contain Gluten with the exception of Cookies & Cream and Birthday Cake popcorn. 

All Popcorn Shed products are made in an environment that handles nuts, peanuts, dairy, gluten and soya.  Whilst a full clean down takes place between production runs, we cannot guarantee that they are free from traces of these ingredients.

Our Mini Pop! Range is dairy free. Please see below link here for all our products that are suitable for those with a dairy free diet.

All Popcorn Shed products are made in an environment that handles nuts, peanuts, dairy, gluten and soya.  Whilst a full clean down takes place between production runs, we cannot guarantee that they are free from traces of these ingredients.

Wherever possible we use natural ingredients. 

We have popcorn options that are both indulgent and low calorie.

Our products are delivered with a minimum of 4 months shelf life.  In most cases this will be far longer, up to 12 months.

Popcorn is susceptible to the moisture in the air.  In order to keep your popcorn fresh, store in a cool dry place and once opened, reseal the bag to ensure freshness.

Shipping

Royal Mail advise that 95% of the parcels on this service arrive between 2-3 days with the remaining parcels being delivered on the next working day.

Please note that courier deliveries to Northern Ireland, Channel Isles, Isle of Man, Scilly Isles, Scottish Islands and Scottish Highlands can take between four and five days.

Unfortunately we’re not able to take responsibility for any delays on the part of Royal Mail. But if there are any problems, we’ll do our best to let you know as soon as we can. All deliveries are trackable and you will be provided with a tracking code.

If your parcel has still not arrived, please email us at hello@popcornshed.com and we will raise an investigation with the delivery service to try and locate your order, and resolve this with you as soon as possible.



We ship all UK orders using Royal Mail 48 tracked delivery service.  Shipping will take place on the same day for orders placed before 1pm; otherwise dispatch will take place on the next working day.  Royal Mail 48 typically takes 2 working days from dispatch to delivery.

NOVEMBER 2020 UPDATE: Due to high demand, some orders are subject to a slight delay and we can not fully guarantee delivery dates. We are working around the clock to fix this.

Parcels from Royal Mail may arrive Monday to Saturday, any time between 8am and 4pm.

Yes we do. We offer international shipping on the majority of our products.

We currently ship parcels weighing up to 2kg to the following countries:

Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.

Shipping to Europe typically takes 7-10 working days but can be quicker, depending on the country.

Yes we do. Shipping time is estimated between four and five days.

Unfortunately we do not provide next day delivery for web orders at present. 

Ordering

Everything is prepared and packaged with all team members wearing the correct protective equipment. The delivery is then made directly to your door, without any customer contact. 

We will endeavour to accommodate any requests to order changes however in the vast majority of cases orders are processed instantly after checkout therefore we regret that most order changes will be unable to be accommodated.  

We advise customers to ensure they enter the correct delivery and contact information at checkout.

On the checkout page where you populate the shipping address there is a field called ‘ Gift card or discount code’ populate your discount code here and select ‘apply’.

Yes, we service wholesale accounts.  Our minimum order for wholesale is £100 + VAT.

Please register your interest here and someone in our wholesale sales team will contact you.

https://popcorn-shed.gogecko.com/ 

We accept payment by Paypal or credit/debit card using our preferred secure payments provider, Stripe.

Credit/debit card payments are managed by a third party payment provider, Stripe.  Your credit/debit card information will not be retained unless you expressly consent to do so by opting in to ‘Shop Pay’ on the checkout payment page.  Shop Pay’s privacy policy and terms of service are available to view from the checkout payments page.

You will receive an email confirmation once you have placed your order.

Your parcel will be receipt free. You will receive a receipt via email.

Yes, you will receive a packing slip inside the parcel, detailing the items ordered and the quantity of each item.

No, the price paid will not appear on the packing slip.

The gift note will appear on the packing slip.

For orders over £150, please contact us at hello@popcornshed.com

Feedback

We’re sorry that you are not satisfied with your Popcorn Shed popcorn. Please get in touch with our customer service team and we will get back to you as soon as possible to resolve this for you. Email hello@popcornshed.com providing us with the following information:

Order Number, Where it was purchased, Best Before Date and Batch Code, Proof of purchase, Any images (if possible)

We’re so sorry that your item has not arrived as it should have done. Please contact our customer service team at hello@popcornshed.com with your order number and details of the issue and any images if possible and we will get back to you as soon as possible to resolve this.

We love hearing from our customers! Send us your ideas to fansof@popcornshed.com.

Popcorn Points

Popcorn Points is our rewards scheme.  You can earn Popcorn Points every time you shop, ready to spend on lovely gifts for your friends and family.  Click here for more details.

Your points will be in the Rewards app once you log into your account via the account page at https://popcornshed.com/account

You’ll earn 10 points for every £1 you spend with us. 100 points has the retail value equivalent of £1.  For example if you spend £25 we’ll give you 250 Popcorn Points to spend on your next shop. The value of these points is £2.50.  Please note shipping costs are excluded from the total and we calculate Popcorn Points based upon the total spent on the products you order. 

Your points can be spent on any online orders at popcornshed.com. Log into your account and they’ll appear at the checkout on the payment page. 

Black Friday

During Black Friday, we have a new deal every day from Friday 27th until Monday 30th of November. Check out the latest blog in the 'What's New' section of our website for today's deal!

Our Black Friday offer will be different every day, meaning the daily offer is only valid on the day itself. After that, the customer has no right to claim the offer, deal, discount or free product.

Offers can not be used in conjunction with other offers and discount codes. Only one discount code will be accepted per order.

Because high demand is expected all through Black Friday weekend, it may take us a little bit longer to send out your order. All orders will be dispatched within seven working days.

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